At Rise Outlet, we strive to offer quality products and an excellent shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the rights guaranteed under the Consumer Protection Code (CDC).
Right of Withdrawal (Art. 49 of the CDC)
For online purchases, customers have the right to cancel their purchase within 7 (seven) calendar days of receiving the product.
To request a return, send an email to:
With the subject line:
RETURN REQUEST – ORDER NO. – FULL NAME
After you contact us, our team will provide all the instructions needed to complete the return process.
Conditions for Return Approval
The product must be returned:
- In its original packaging;
- Unused;
- With its original tags, manuals, and accessories;
- Without damage caused by the customer;
- With seals intact, where applicable.
Products returned without meeting these conditions may have their return request denied and be sent back to the customer.
Refund Options
After receiving and inspecting the returned product, the customer may choose to:
Store Credit
Receive credit for the full amount paid to use toward future purchases at Rise Outlet.
Payment Reversal
Receive a refund using the same payment method used for the purchase.
Refund processing times vary depending on the payment method selected and the policies of the card issuer, bank, or financial institution involved.
Cancellation of Orders Already Shipped
If the order has already been shipped and the customer wishes to cancel it, they must wait for delivery and then return the product.
Once the return is received and approved, the refund will be processed according to the option selected by the customer.
Products with Manufacturing Defects
All products sold by Rise Outlet are covered by a legal warranty of 90 (ninety) days against manufacturing defects, as provided for in Article 18 of the Consumer Protection Code.
If a defect is identified within this period, please contact us by email:
Our team will review the situation and arrange an appropriate solution.
The following will not be considered manufacturing defects:
- Damage resulting from misuse;
- Falls or impacts;
- Improper washing or care;
- Normal wear and tear.
Delivery Issues
We recommend that customers refuse delivery if they notice:
- Packaging that has been tampered with or is damaged;
- A damaged product;
- A product that differs from the order placed;
- Missing accessories or included items.
If the product is received in any of these conditions, the customer must contact our team within 72 hours of delivery.
Return Shipping
Once the request is approved, Rise Outlet will send instructions and, where applicable, a shipping authorization or label.
The customer will have up to 7 (seven) calendar days to ship the product.
If the product is not shipped within this period, the request may be automatically canceled.
Company Information
Rise Outlet
CNPJ: 18.400.320/0001-02
Customer Service Email: Riseoutletbr@gmail.com
By making a purchase from our store, the customer acknowledges and agrees to the terms of this Refund Policy.
