Rise Outlet delivers throughout Brazil.
We offer free shipping on orders over R$ 399.90. For orders below this amount, shipping is calculated automatically at checkout, based on the delivery region and available shipping method.
Product Origin
Rise Outlet offers a selection of domestic and imported products, shipped from our distribution centers and logistics partners.
The estimated delivery time is 7 to 12 business days, starting after payment confirmation and order processing.
In exceptional circumstances, delays may occur due to external factors, such as:
- Customs inspections;
- High logistics demand;
- Strikes;
- Adverse weather conditions;
- Operational issues with shipping carriers.
In these situations, Rise Outlet will monitor the order and provide the customer with all necessary support.
Order Processing
After payment is confirmed, the order will go through picking, verification, and preparation for shipment.
Processing may take up to 5 business days.
After dispatch, the customer will receive a tracking number by email.
Order Tracking
The tracking number will be sent to the email address provided at checkout as soon as it is available.
It can be used to track every stage of delivery directly through the tracking system provided by Rise Outlet.
Delivery
Deliveries are made by partner shipping companies and the Brazilian postal service, Monday through Friday, during business hours.
The stated delivery time begins after payment confirmation and order processing.
Possible Issues
Delivery may be affected or delayed in situations such as:
- The recipient is unavailable at the time of delivery;
- The registered address is incorrect or incomplete;
- The area has delivery restrictions;
- Strikes or disruptions to logistics services;
- Severe weather events;
- Detention for customs inspection.
If any issue is identified, our team may contact you using the email address provided in your account.
Fees and Taxes
All prices displayed on the Rise Outlet website already include the taxes applicable to the transaction.
Customers will not be required to make any additional payments related to their purchase, except in exceptional cases determined by government agencies and beyond the company’s control.
Important Information
Customers are responsible for entering their delivery details correctly at the time of purchase.
If an order is returned due to an incorrect or incomplete address or because the recipient was unavailable, a new shipping fee may be charged to reship the goods.
Customer Service
If you have questions about orders, shipping, or tracking, please contact us:
Rise Outlet
Email: Riseoutletbr@gmail.com
CNPJ: 18.400.320/0001-02
Our team is available to provide all the support you need throughout the delivery process.
By completing a purchase on our website, the customer acknowledges and agrees to the terms of this Shipping and Delivery Policy.
