Are the products good quality?
Yes! We work with carefully selected suppliers and prioritize items with excellent finishes, fit, and durability.
How do exchanges work?
You have up to 7 calendar days after receiving your order to request an exchange. Just contact our customer service team by email or WhatsApp, and we’ll help you with the entire process.
How long will it take to receive my order?
Delivery time varies depending on your location, but it typically takes 7 to 20 business days. You’ll receive a tracking number as soon as your order ships.
What payment methods do you accept?
We accept credit cards and Pix. If you’d like to use another payment method, contact us through one of our customer service channels.
How do I know what size to get?
We currently provide a weight-based size recommendation for each product. This has worked best for us and helped reduce exchanges. If you’re unsure, contact us and we’ll also send you the size chart.
What if I don’t like the product?
No problem! You can request a return within 7 days of receiving your order. Just contact us and we’ll resolve it quickly.
Do you have a physical store?
We’re currently 100% online, which allows us to offer fairer prices and serve customers throughout Brazil more efficiently.
How can I track my order?
After your purchase, you’ll receive an email with your tracking number. You can also track your order directly on our website under “Track Order.”
